You get this error "Report Server is unavailable. (E0491)" when you try to print from the Time and Expense website. Click the see more to get details.

Exceptions:
javax.resource.ResourceException: 8008 :Login
Load Balancer cannot locate member. The specified volume is not online.

Troubleshooting:
- Open Actuate Management Console, the URL link should be something like this "http://localhost:8900/acadmin/login.jsp" for default setup. To open, click on Start, All Programs, Actuate, then Actuate Management Console.
- Login to volume: System Administration ; here you should see the server volume name not System Administration.

Resolution:
- Go to Control Panel
- Services
- Restart "Actuate Process Management Daemon 7"

Test it again:
- Open Actuate Management Console, the URL link should be something like this "http://localhost:8900/acadmin/login.jsp" for default setup. To open, click on Start, All Programs, Actuate, then Actuate Management Console.
- Login to volume: servername; where servername is your Time & Expense server.
- Login as administration and your password. If you haven't change it, it should be d*l**k12*.
- In Actuate web page, click on deltek folder.
- Click on tc folder.
- Click on temp folder, here you will see the temp files. The system should be deleting these files after 1 day. If not, click "select all items", act upon selected items, choose Delete.
- Close Actuate web page.

This will resolve this problem.

And if error still occur, please get in touch with your Deltek global support for assistance.