Just like everyone else, sometimes you need a pre-define (templates) for your customer service satisfaction survey. I used many website to get some ideas, to save you some time here's a good one from SurveyShare.com
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http://www.surveyshare.com/templates/ where you can use a survey templates from Demographics Survey Questions, Product Satisfaction Survey, and other Business Customer Satisfaction survey.
Check it out.
so good
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